Privacy policy

Who is responsible for your data?

The data controller is NOVA SAS, 7 rue Roland Martin, 94500 Champigny-sur-Marne, France (SIREN 949 085 690). For any question about your data: contact@nova-sas.fr.

What data do we collect?

We only collect the data you enter in our forms:

• Quote form: first name, last name, company, email, phone, and information about your shipment (type of freight, estimated weight, departure and arrival cities, details).
• Contact form: first name, last name, company, email, phone, subject and message.

Like any website, our hosting provider also records technical connection data (IP address, date and time, pages viewed, browser type) for security and proper operation.

Why, and on what legal basis?

• Replying to your quote and contact requests, and preparing a business relationship where relevant: pre-contractual steps taken at your request and the company's legitimate interest.
• Keeping the website secure and working (preventing abuse and spam): legitimate interest.
• Meeting our legal obligations (accounting, retention of connection logs): legal obligation.

We do not use your data for targeted advertising and we do not sell it.

Who receives your data?

Your messages are received by our authorised teams (the operations team for quotes, administration for contact messages). We use technical service providers strictly necessary to run the website and email, including our hosting provider Hostinger. These providers act on our instructions. Where data is transferred outside the European Union, such transfers are covered by appropriate safeguards (for example the European Commission's standard contractual clauses).

How long do we keep your data?

• Requests with no follow-up: 3 years from our last exchange with you.
• Business relationship: for its duration, then according to statutory retention periods (for example 10 years for accounting records).
• Connection logs: 12 months at most.

Cookies and third-party services

This website does not use analytics or advertising cookies, so no consent banner is needed. The forms do not set any cookie.

The website fonts (Plus Jakarta Sans) are loaded from the Google Fonts service, which sends your IP address to Google in order to display the font. The link to our LinkedIn page is a simple outbound link: LinkedIn is only contacted if you click it and then applies its own privacy policy.

Your rights

Under the GDPR and the French Data Protection Act, you have the right to access, rectify, erase, restrict and object to the processing of your data and, where applicable, the right to data portability, as well as the right to set directives on what happens to your data after your death.

To exercise your rights, write to us at contact@nova-sas.fr stating the purpose of your request; we may ask for proof of identity if in doubt. We reply within one month.

If, after contacting us, you believe your rights are not being respected, you may lodge a complaint with the French data protection authority, the CNIL (3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France), or with your local supervisory authority.

Security

We implement reasonable technical and organisational measures to protect your data (HTTPS connection, restricted access to messages received). As no internet transmission is completely secure, please do not include sensitive information in your messages.

Updates

This policy may change, for example if we add an analytics tool. The date of the last update is shown at the top of this page.